Shipping policy

Made to order

Our physical products are made especially for your order. Most products are printed and shipped by our fulfilment partners in Australia or the USA. Some products are fulfilled from other locations; please check the individual product page for any product-specific information.

Delivery estimates

Our usual estimated time from placing your order to delivery is 17–30 calendar days, including production. Where a product page gives a different estimate, that product-specific estimate applies.

Knitted sweaters — longer delivery timeframe

Made to order and fulfilled from China. Production usually takes 7–12 business days from January to October, or 9–16 business days in November and December. Shipping after dispatch can take up to 3 calendar weeks, depending on the destination. Please allow approximately 17–31 business days in total as a conservative year-round estimate. Knitted sweaters have a longer delivery timeframe than our standard 17–30 calendar-day estimate.

Business days are Monday to Friday, excluding public holidays. Weekends, public holidays and orders placed after our 9pm New Zealand time cutoff may affect when production begins. If your order contains both knitwear and other products, parcels may arrive separately and the knitwear estimate applies to the sweaters.

These are estimates rather than guaranteed arrival dates. If your order is taking longer than the stated estimate, contact us so we can follow it up. Your rights under applicable New Zealand consumer law are not affected.

New Zealand shipping charges

Shipping for physical products is $19.95 NZD per order for orders up to $174.99. Orders of $175 NZD or more qualify for free shipping.

There are no additional rural delivery or customs charges for New Zealand orders. The shipping charge is shown at checkout before you pay.

Separate parcels

Your order may arrive in separate parcels, depending on where the products are printed and shipped from. Items may arrive on different days. This does not add extra shipping charges to your order.

Delivery help

If your parcel has not arrived, arrives damaged or contains the wrong item, contact us at contact@koruandcoastnz.com or call 021 103 7370. We will follow up with our fulfilment partner or carrier and help resolve the issue.

For faulty, damaged or incorrect goods, please see our Refunds & Returns policy.